Terms and Conditions – Computer/Device Repair Services Agreement

1.1 – Proxell Technologies will only perform and provide computer services, repairs, and upgrades as requested by the customer. Proxell Technologies will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.

1.2 – Computer service / repairs are provided service. There maybe circumstance under which your computer/hardware cannot be repaired. It will have to be rebuilt or upgraded. (Examples: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, etc.)

1.3 – The length of time required to service/repair your computer cannot be predicted. (See Para 2.1 below)

1.4 – You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. Proxell Technologies will not be responsible for data loss. (See Para 4.4 below)

1.5 – You authorize the technician(s) providing the service or repair to install anti -virus and any other necessary software on your computer or device to perform required services. All software will be deleted / uninstalled upon completion of the service.Repair Risks

1.6 Electronic repairs are unpredictable. Your device may be beyond repair or may be permanently damaged during repair and rendered useless. Circuit board components deteriorate over time and can fail without warning especially on liquid damage devices where components can short circuit, oxidize, corrode and rust over time.Repairs on devices with glued-on screens such as iPads involve prying the screen to access internal components. Screens are very delicate and can crack or break during the prying process. We are highly experienced and the risk of screen breaking is minimal, but glass can break and risks do exist. Touch id / Face id on apple devices may fail during repair and deemed unusable. Although this is not common, it can happen depending on the device condition.
Integrated GPU on laptops and AIO computers can fail without warning especially on older devices such as 2011 Macbooks/iMacs. HP, Dell, Toshiba, and other devices with known GPU problems of any year make and model.

BILLING TERMS

2.1 – Computer & electronics services/repairs are billed as stated on the service order provided. This does not include parts to repair the system if any are needed or data recovery which is available at an additional cost. See Sec 2.3 & 2.4.

2.2 – An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.

2.3 – In the case that there is an unforeseen deviation, beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or s top at the estimate limit.
2.4 – In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will be honored by Proxell Technologies.

2.5 – Pickups/Deliveries: You will be billed at $0.25 mile for transporting your computer or other device to and from our shop at 201 E Main St – Suite 108, Marion, VA 24354.

PAYMENT TERMS

3.1 – Full payment is due upon completion of services, upgrades, or repairs.

3.2 – Computer parts, hardware, or/and software that are ordered or special ordered must be paid in advance unless prior arrangements are made.

3.3 – Proxell Technologies accepts cash, checks, PayPal, and credit cards. Note: Checks may be cleared within 24 hours as an eCheck. We may request payment via a PayPal invoice. If we receive payment via check, we shall mark payment as paid in paypal.

3.4 – Proxell Technologies shall not hold a personal computer or other device more than thirty (30) days past the date of completion; in the event that this happens you authorize Proxell Technologies to remove the hard drive (if applicable) and attempt to sell the personal computer/electronic device to recoup any service fees. All items (computers and electronics) that are not picked up by the 30th day after the date of “notification of completion” will be charged $30.00/Month storage fee until either picked up or sold to recoup any service charges associated with the items repair. You agree to hold Proxell Technologies harmless in the sale of any device to recoup any debt owed. You must contact us if your contact info changes, we are NOT responsible for your phone being disconnected, number changing, moving, not checking emails, etc. 

3.5 – It is the customers responsibility to notify Proxell Technologies is there is a change in contact information. If you change your phone number or email, please contact us. As we have no way to contact you when the repairs are complete. We will use the last information given for contact purposes. If after NINETY DAYS (90) days your device has not been picked up for ANY reason, you agree to transfer ownership of said device to us so that we may sell the device to recoup any fees associated with work requested.

3.6 – If, after 90 days, we have not received payment for services rendered, we may utilize a debt collector to facilitate payment.

3.7 – In the event a dispute shall arise between the parties to this agreement the parties agree to participate in at least four hours of mediation in accordance with the mediation procedures of United States Arbitration & Mediation. The parties agree to share equally in the costs of the mediation. The customer shall assume responsibility for all legal fees in the event that the customer does not conduct mediation FIRST.

LIABILITY

4.1 Service(s) are provided to fix, upgrade, or otherwise repair the computer system(s) or device for which you request such service(s).

4.2 Your system will not be intentionally harmed. The primary goal is to fix your computer, not damage it.

4.3 In the case of accidental damage of data to your system or data loss caused by already existing problems i n your system such as viruses, bad configured software, or hardware problems/failures -You agree to hold Proxell Technologies and any person(s) associated with Proxell Technologies or involved in the work being done for you harmless from damages resulting from such problems.

4.4 It is your responsibility to back-up your data. Proxell Technologies will not be responsible for data loss. (See para 1.4 above)

4.5 You consent to your picture, voice and/or video being published on the internet for marketing purposes or any other purpose we may deem necessary. You consent to pictures and/or videos of your device being used for marketing purposes or any other purpose we may deem necessary. All claims and disputes arising under or relating to this Agreement are to be settled by binding arbitration in Virginia or another location mutually agreeable to the parties. An award of arbitration may be confirmed in a court of competent jurisdiction. Any decision or award as a result of any such arbitration proceeding shall be in writing and shall provide an explanation for all conclusions of law and fact and shall include the assessment of costs, expenses, and reasonable attorneys’ fees.

4.6 In case of natural disaster, theft, fire or other circumstance not mentioned you agree to hold Pr oxell Technologies and any person(s) associated with Proxell Technologies or involved in the work being done harmless from liability.

4.7 Proxell Technologies will not be responsible for data loss. The client agrees that, to release and hold harmless the Proxell Technologies from and against any loss, liability, or damage, including without limitation, any indirect, incidental, special or consequential damages, expense, costs, profits, lost savings or earnings or liability that you, the owner, or lessee may suffer arising out of, or related to, the services provided by Proxell Technologies. Client agrees not to post and derogatory reviews on any online medium without first contacting Proxell Technologies to resolve any dispute.

SUPPORT

5.1 Customer satisfaction is our utmost importance.

5.2  All services will be conducted in a professional, reasonable, and timely manner. Also, taking into consideration the circumstances and Nature of the technical problems.

5.3  Free support will be provided for problems to be resolved from the service order, but not resolved.

5.4 It is the customer’s responsibility to BACKUP all software REGISTRATION KEYS, CODES, PASSWORDS etc. to prevent possible software loss and/or renewal fees associated with reloading the computer. This includes windows genuine authentication.

REPAIRS & SERVICE GUARANTEE

6.1  All services and repairs are guaranteed for 60 DAYS from the completion date on the Service Order.

6.2  You agree not to leave any derogatory comments online without first trying to resolve the issue with us directly. You give us permission to act on your behalf to remove said comments if needed.

6.3 If later found that the service or repair was incorrectly diagnosed by the technician. Then Proxell Technologies will perform the repair/service free of any labor charge. Only the new parts will be charged.

6.4 If for any reason an issue from the original work order recurs within 60 days, we will perform the service again at no extra charge. All parts used to service your device is also guaranteed for 60 days from the date of the service. The guarantee does not cover issues that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired.

Warranty Exclusions
– We do not offer warranties or guarantees, explicit or implicit, on any of the following:
– Any service using parts not purchased through Proxell Technologies
– Any software issues, including virus removal, Operating system installation
– New symptoms/issues not directly tied to the original service within the 60 day guarantee period
– Installing new hardware or modifying existing hardware in the 60 day guarantee period voids the Proxell Technologies

6.5 Limited Shop Warranty
Recurrence of original symptoms or issues caused by user error or negligence in the 30 day guarantee period, including but not limited to physical damage (drops, crushing, exposure to temperature extremes), liquid damage (spills on and liquid immersion of the device), electrical damage (improper grounding, contact with poorly performing or damaged electrical networks), and damage caused through installation or use of harmful software components (viruses, malware, spyware), voids the Proxell Technologies Limited Shop Warranty
NOTE: If your device is physically tampered with or damaged within the warranty period, the Proxell Technologies Limited Warranty is void. This includes but is not limited to cracked screens, dents to the casing, internal damage not present at time of original repair, attempts to open or modify the device, using non original charging cables to charge your device,  or any other action, accidental or intentional, that could cause our repair to fail. 
Some services performed by Proxell Technologies may void your manufacturer’s warranty. By accepting service from Proxell Technologies, you understand and agree that we are not held liable for voiding your device manufacturers warranty.

ESTIMATES

7.1 Free Estimates. All repair/service estimates are free.

7.2 A $25.00 Estimate Fee is charged after 30 minutes if the technician is not allowed to concentrate on the estimate for service.

7.3 Customers are asked to not interrupt the technician as the evaluation and estimate are completed. Save all additional questions until after you receive the estimate.

7.8 While we try to be as thorough as possible with all estimates, we do not guarantee that our estimate is all-inclusive and final. Often, it is very difficult or impossible to identify every problem affecting a device until some work is performed. Our estimates may evolve or change during the course of servicing your device. If our technicians need to update the estimate, we will let you know as soon as possible we continue the service. All changes MUST be approved by you before we move on with any work. Our initial estimate will always remain valid within the scope of the services it was originally attached to, though we may advise you that the original service may have become unnecessary or unlikely to resolve the issue.

As always, we are committed to providing the very best in customer satisfaction.

If for any reason you are unable to pay / pickup your computer/device within 30 days after the date of completion, please call us immediately.

Mail-In Repair Services

By mailing in your device, you are agreeing to the terms mentioned here and understand the risks involved. You also acknowledge that Proxell Technologies will not be held responsible for any damage your device sustains or Data loss as a result of the repair. If your device powers on, we highly recommend that you backup your data before you ship it to us. You must update us with any changes to your address or phone number!